Privacy Policy

1. Our Commitment to Your Privacy At Banksia Portraits, we value your privacy and are committed to protecting your personal information in accordance with Australian privacy standards. This policy explains how we collect, use, and safeguard the data you share with us when booking a session or using our online galleries.

2. Information We Collect To provide you with a seamless photography experience, we may collect the following information:

Personal Details: Your name, email address, phone number, and billing/shipping address.
Session Information: Details about your shoot, locations, family members involved, and any specific creative preferences or requests.
Digital Assets: The photographs captured during your portrait session.
Website Data: Information collected via cookies when you visit our Pixieset gallery or website to help us improve user experience and site functionality.

3. How We Use Your Information We use your personal data primarily to deliver our professional services to you:

Service Delivery: To communicate with you regarding your booking, coordinate your session, deliver your digital gallery, and process any print or product orders.
Marketing: To send you relevant updates, seasonal mini-session announcements, or special offers (only if you have opted in). You can unsubscribe from these communications at any time.
Business Portfolio: As a creative business, showcasing our work is essential. We may selectively use images from your session for our website portfolio, social media, and marketing materials. If you require strict privacy and prefer your images not be shared publicly, please notify us in writing before your session, and we will happily honor your request.

4. Third-Party Platforms We work with trusted third-party services to run our business securely and efficiently. Your data may be processed by:

Gallery Hosting: We use Pixieset to securely host, display, and deliver your final photographs.
Payment Gateways: We use secure payment processors to handle your transactions. We do not directly store your credit card information on our servers.

5. Data Security and Retention We take reasonable industry-standard steps to ensure your personal information and digital files are protected against unauthorized access, loss, or misuse. Active client galleries are hosted securely and maintained for the viewing/download period outlined in our Terms of Service.

6. Your Rights and Access You have the right to request access to the personal information we hold about you, or to ask us to update or correct any inaccurate details.

7. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to us directly at: hello@banksiaportraits.com.au.